Why would a small business need VoIP? Not just another acronym to learn, Voice over Internet Protocol (VoIP) offers many advantages for small business. Especially SMBs that want to run with the enterprise-sized companies.
Basically, VoIP turns voice conversation into data packets sent between the two network points. Don’t worry, the person you’re calling doesn’t need to be on VoIP. The technology turns the data back into analog at the receiving end if needed.
If you’ve been on Skype, you’ve experienced VoIP. With VoIP you use your broadband Internet connection to make and receive calls. Bypassing traditional or mobile phones, VoIP users avoid long-distance or extra minute charges.
Beyond long distance savings, VoIP setups often include features such as voicemail and call forwarding, at no extra charge. Other useful features could include call forwarding, voicemail transcription, and call recording.
Plus, there’s cost savings from reducing and consolidating communications infrastructure. Streamlining voice, data, and broadband services with one provider can cut costs. With VoIP, you can also reduce your investment in setting up and maintaining traditional communications.
VoIP Enables Flexibility
Mobility is another big reason to move to VoIP. Downloading the business VoIP application turns any Internet-connected device into a VoIP phone. Business users can take their business phone number anywhere — even if they are in another country.
Calls can be forwarded from office phones to the individual’s device of choice. Really, users don’t even need a phone as they can make and receive calls from laptops or desktop computers too. VoIP definitely supports “bring your own device” workplace flexibility, which employees appreciate.
Along with flexibility, a VoIP platform is scalable. VoIP is easy to install as there’s little to no physical hardware to set up. As your business grows, your business can quickly expand the number of users. No more waiting for the telephone company to come out and add additional lines.
Plus, seasonal businesses can add or subtract lines as needed with little to no added cost.
Doing away with telephone hardware frees up space and means fewer maintenance concerns. Working with a VoIP provider, you also gain expert support and confidence your communication tech is up to date.
What About Quality, Security?
A common concern when businesses hear about VoIP is call quality. VoIP needs a good Internet connection to work well, so making sure you have high bandwidth can help. Still, when you don’t have to worry about competing traffic, the quality of a VoIP call can surpass an analog one.
Security is another concern. Keep in mind your landline or cell phone aren’t that secure to begin with. A VoIP business communications solution can be on-premises or cloud-based. When running VoIP over your private network, the data is as secure as any other application running on your business system. Otherwise, most VoIP service providers encrypt calls.
Analytics Benefit of VoIP
With a VoIP solution, you gain access to more reporting and business analytics. For instance, some VoIP systems integrate with customer relationship management software (CRM) for better data and caller insights.
VoIP call monitoring, recording, and reporting capabilities are also helpful. You can drive better employee training, help identify security threats, and ensure compliance.
VoIP provides cost savings, flexibility, and operations transparency. With this technology as your business backbone, you can focus on revenue and growth.